When you contact Car Keys Locksmith or submit an enquiry through our website, we may collect personal information such as:

• Your name
• Phone number
• Email address
• Vehicle make
• Vehicle model and year
• Service required
• Information about your car key, lock, ignition or vehicle access problem
• Your location when required to provide a mobile locksmith service
• Any other information you choose to provide when contacting us

Our website currently asks customers for details including their name, phone number, email address, vehicle make, model and year, service required, and information about what happened. Car Keys Locksmith

We may also collect limited technical information when you visit our website, such as your browser type, device type, IP address, pages viewed and general website usage information.

We may collect personal information when you:

• Submit a contact or quote request through our website
• Call us by phone
• Contact us by email
• Request automotive locksmith assistance
• Provide information to our locksmith technician
• Communicate with us regarding a booking, service or enquiry
• Interact with our website

Car Keys Locksmith provides mobile automotive locksmith services and may ask for your location, vehicle make, model and year to understand the service required before attending. Car Keys Locksmith

We may use your personal information to:

• Respond to enquiries
• Provide quotes or service information
• Arrange automotive locksmith services
• Confirm vehicle and key details
• Contact you regarding your booking or service request
• Travel to your location for mobile locksmith assistance
• Provide car key replacement, programming, lockout, ignition or related services
• Improve our website and customer service
• Maintain business and service records
• Comply with legal or regulatory obligations
• Protect our business, customers and website from misuse or fraud

We only use personal information for purposes reasonably connected with providing our services or managing our business.

Because Car Keys Locksmith provides mobile automotive locksmith services, we may require information about your vehicle and your current location.

This may include:

• Vehicle make and model
• Vehicle year
• Type of key or remote
• Details of the vehicle access problem
• Service location

This information helps us determine the type of locksmith service, equipment or key programming that may be required. The website specifically asks customers to provide vehicle and service details so the business can identify an appropriate solution. Car Keys Locksmith

When you submit a form through our website, the information you enter may be transmitted to us electronically and used to respond to your enquiry.

Please only provide information that is necessary for your enquiry or service request.

We recommend that you do not submit sensitive personal information through website forms unless it is specifically required.

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site and measure website performance.

Cookies are small files stored on your device when you visit certain websites.

Depending on the tools used on our website, cookies may help us understand information such as:

• Pages visited
• Time spent on the website
• General visitor activity
• Device or browser information
• How visitors reached our website

You can usually disable or manage cookies through your browser settings. Disabling cookies may affect some website functions.

We may use Google Ads or similar advertising services to promote Car Keys Locksmith.

Advertising platforms may use cookies or other technologies to measure advertising performance, understand website visits and show relevant advertisements.

Information collected by third-party advertising providers is subject to their own privacy policies and terms.

Where required, we will take reasonable steps to use advertising and analytics services in accordance with applicable privacy requirements.

We may use website analytics services such as Google Analytics to understand how visitors interact with our website.

These services may collect information including:

• IP address
• Device information
• Browser information
• Pages visited
• Approximate geographic area
• Referral source
• Website interaction data

We use this information to improve website usability, marketing and customer experience.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

These measures may include reasonable technical, administrative and physical safeguards.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Provide our locksmith services
• Work with service providers who assist with website hosting, communications, advertising, analytics or business operations
• Process enquiries and bookings
• Comply with legal obligations
• Respond to lawful requests from government or regulatory authorities
• Protect the rights, property or safety of Car Keys Locksmith, our customers or others

Where third-party service providers handle personal information on our behalf, we take reasonable steps to ensure the information is handled appropriately.

Some third-party platforms used for website hosting, email, analytics, advertising or digital services may store or process information outside Australia.

Where this occurs, the handling of that information may also be subject to the privacy laws of the country in which the provider operates.

We may retain personal information for as long as reasonably necessary to:

• Provide our services
• Respond to enquiries
• Maintain business records
• Resolve disputes
• Meet legal, tax or regulatory obligations

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

If we send promotional or marketing communications, you may ask us to stop sending them at any time.

You can contact us directly to update your communication preferences.

Service-related messages, such as booking confirmations or information necessary to complete a locksmith service, may still be sent where required.

Our website may contain links to third-party websites or services.

Car Keys Locksmith is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our services are intended for vehicle owners, drivers and customers seeking automotive locksmith assistance.

We do not knowingly seek to collect personal information from children through our website.

We aim to handle personal information in accordance with applicable Australian privacy laws and privacy principles where they apply to our business.

Privacy obligations can vary depending on the size, activities and circumstances of a business, so this policy should be reviewed periodically to ensure it remains suitable for Car Keys Locksmith.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

If you have any questions about this Privacy Policy, the personal information we hold, or how your information is handled, please contact: